We’re always here to help and can be contacted during business hours via phone, email or social media. If we can’t chat straight away, you might the find the answer to your question here
Appointment times – pick up and drop off
While your dogo is here what can you expect?
When is Dogo Sapien open?
Should I book in advance?
Absolutely! The spa gets very busy and so booking in advance will make sure you keep up with regular grooming for your dogo. Some of our clients book 12 months in advance, while others just the next appointment…the choice is yours.
Can I book online?
At Dogo Sapien we think it’s important to meet you and your dogo to determine what’s best for each appointment. Our expert groomers will chat with you about bathing and coat care to ensure the right treatment every time you visit. You can also chat with us over the phone to determine the service that’s right for you and of course, re-book at your next appointment.
Dogos come in all shapes and sizes…why are they priced differently?
How long it takes, the skill required and the products we use determine the cost of each treatment. For instance, if you’re a gorgeous big Burnese then you might be with us for 3 hours, compared to a pint sized pug who is only in spa for an hour. Breed grooms demand a high level of skill, so our senior groomers will weave their magic, whereas a bath and blow dry will be done by one of our fabulous junior groomers…all with the same care and cuddles. We’re always here and happy to chat if you need a little more information regarding treatments and pricing.
What products do you use and why?
We care for our people, planet and of course our dogos, so only natural and tried and tested shampoos, conditioners, balms, toothpastes and calming sprays are used at Dogo Sapien.
Melanie Newman is our go to in spa with her range of natural plant base ingredients and no hidden nasties, making sure that our dogos look and feel amazing. https://melanienewman.com.au/
Shy Tiger, a range developed by holistic veterinarian of 10 years, Dr. Nicole, was created using nature’s finest ingredients, is Australian made and kind to the environment. https://shytiger.com.au/
Please ask us in spa if you would like further information on any of our products, or better still, pick some up in store to take home and pamper your dogo!
How often should I groom my dog?
The most important thing is to create a regular schedule that suits your breed of dog. A four-week schedule is perfect for oodles alternating between a Full Groom, Tidy Groom and Deluxe Bath and Blow-dry.
For shedding dogos, it makes sense to follow the natural de-shedding periods and top it up with a regular Deluxe Bath and Blow Dry. A regular nail clip and ear cleanse will keep dogos’ looking good too.
When should my puppy have its first groom?
A Deluxe Bath and Blow Dry at around 18-20 weeks followed by a gentle Tidy Groom at 18-20 weeks.
We recommend the first Full Groom at 20-24 weeks setting your dogo up for a lifetime of happy grooming. Ask about our Pup Start program to really kick-start your puppies life time of grooming.
My dogo is a little anxious, will they be ok?
For those dogos that are happier on their own, we have a private room where the entire grooming experience is focussed and without other dogos present. One of our experienced groomers will be with your dogo from beginning to end making the experience as stress free as possible.
When is a treatment for a groomer or a vet?
What if my dogo is a little awkward with other dogos?
Old age catches us all, how does Dogo Sapien manage this?
Old age comes to us all, so at Dogo Sapien we make sure our old dogos have all of the right equipment so accessing the baths and grooming tables is easy and stress free. We also have a variety of treatments to help older dogos with sore joints and sensitive skin. Let us know your dogo’s special needs when you make your appointment.