Shipping & Returns

fund policy

Returns, exchanges and refunds

We want you to be 100% happy with your purchase.  If something isn’t quite right for you, you are welcome to return it to us within 14 days of receiving your order – items returned outside of this period may not be accepted.

Full-priced items can be returned for an online credit (valid for 12 months) or a full refund of the item(s), excluding shipping costs.

Products must be returned unworn, unwashed, unused, in original condition with all original packaging and labels/tags attached. Refunds or online credits are not guaranteed and is subject to our review of the condition of the returned product.

You will be responsible for paying for your own shipping costs for returning your item. Unfortunately we cannot guarantee that we will receive your returned item, so we recommend using a trackable shipping service or purchasing shipping insurance. Alternatively, if you live on or around the Surf Coast, you are welcome to drop it in to our Spa and retail store in Torquay.

Please contact us at contact@dogosapien.com.au so we can help you through the process.

RECEIVED A FAULTY OR INCORRECT ITEM?

Oh no, sorry! Send us an email at contact@dogosapien.com.au and we will take care of things.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can review and rectify the situation.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

AUSTRALIAN DELIVERY

We ship with Australia Post, with standard delivery ( 3-10 days ) and express service ( 1-4 days ). We offer Australia wide flat rate shipping options based on the weight of your order and are calculated automatically when you finalise your purchase.

Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.

Your order can be tracked here.

International Shipping

We ship with Australia Post, with delivery times dependent on location. We offer world wide standard and express shipping options based on the weight of your order and are calculated automatically when you finalise your purchase.

Just want a quick idea of shipping costs? Use the handy shipping estimate calculator in your cart.

Your order can be tracked here.

 

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